Refund policy

AMELIA PERTH – REFUND POLICY

PERTH · SINCE 2001

RETURNS AND REFUND POLICY
Last updated: May 2026

This returns and refund policy describes the conditions under which Amelia Perth accepts requests for returns, exchanges and refunds. By making a purchase on our website ameliaperth.com, you agree to the terms below.

For questions about an order, please contact our customer service team at: info@amelia-perth.com

RIGHT TO CANCEL

In accordance with consumer protection regulations, you have the right to cancel your order within 14 days of receiving the item, without giving any reason.

To exercise your right to cancel, you must inform us of your decision to cancel by way of a clear statement (e.g. a letter sent by post or an email) to the following address: info@amelia-perth.com

The notice must include the following details:

The order number
The buyer's first and last name
The email address used at purchase
A description of the item to be returned
The reason for the return (optional)

CONDITIONS FOR RETURN

To be eligible for a return, the item must meet the following conditions:

The item must be in the same condition you received it in – unused or unworn, with all tags attached and in its original packaging.
The item must be returned within 14 days of receipt.
You must provide the receipt or proof of purchase.
The item must not be damaged or altered.

To start a return, please contact us at info@amelia-perth.com. If your return is accepted, we'll send you instructions on how and where to send the parcel. Items sent back without a prior return request won't be accepted.

NON-RETURNABLE ITEMS

Certain types of items can't be returned, including:

Sale items or special offers marked as "non-returnable"
Gift cards
Personalised or custom-made products
Underwear, swimwear and personal hygiene items, for hygiene reasons
Products with broken or opened seals, unless the nature of the product doesn't allow for this

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us straight away if an item is faulty or damaged, or if you've received the wrong item, so we can assess and resolve the issue.

In the case of a faulty or transit-damaged item, refunds or replacements are completely free of charge to the customer.

For assistance with damaged items, please provide the following:

Clear photos of the product and the damage
Photos of the packaging (if damaged)
The order number
A detailed description of the issue

PRODUCT EXCHANGES

The fastest way to make sure you get the item you want is to return the item you have, and once the return has been accepted, make a separate purchase for the new item.

If you'd like to exchange for a different size or colour, please contact us at info@amelia-perth.com with your order number and the item you'd like. Exchanges are subject to stock availability.

REFUND PROCESS

Once we've received and inspected your return, we'll let you know whether the refund has been approved. If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please keep in mind it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you still haven't received your refund, please contact us at info@amelia-perth.com.

RETURN SHIPPING COSTS

Return shipping costs are the customer's responsibility, except in the following cases:

Faulty or damaged item
Order error (wrong item sent)
Item doesn't match its description

In these cases, we'll cover the return shipping costs and provide a free DHL shipping label, or reimburse the costs incurred.

We recommend using a trackable DHL shipping service or purchasing shipping insurance, as we can't guarantee we'll receive your returned item.

ORDER CANCELLATION

You can cancel your order within 24 hours of purchase, provided it hasn't been dispatched yet. To request a cancellation, please contact us straight away at info@amelia-perth.com with your order number.

Once an order has been dispatched, cancellation is no longer possible. However, you can start the standard return process once you've received the item.

CONTACT AND SUPPORT

For questions about refunds, returns or exchanges, please get in touch via the following channels:

Website: https://ameliaperth.com
Email: info@amelia-perth.com
Shop: Amelia Perth
Operated by: Prestige Ecom Limited

Our customer service team responds within 24–48 business hours.

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Refund policy